Knowledgebase/FAQ: Technical
I did not receive the emails to approve a document and I do not see it in the Worklist. What could be wrong?
Posted by SPOC 1 on 02 March 2017 02:59 PM

Question: I did not receive the emails to approve a document and I do not see it in the Worklist. What could be wrong?

Answer: Check or try the following:

1) This sounds like a browser issue. The following link contains instructions on how to clear the history in whichever browser you are using. Be sure to CLOSE out the browser completely after clearing the history and this should fix your issue.

http://www.utsa.edu/utshare/docs/ClearBrowserCacheForSPOC.pdf

2) Another element is they may have a "Rule/Alert" set up in Account Information within Outlook. The emails may be going to a folder.

3) Lastly, check your "Clutter" inbox, emails tend to be sent to this folder.

 

If you have further questions you may create a SPOC ticket.